Position title
Agency Engagement Manager
Description
Agency Engagement exists to ensure that every agency is actively participating in the Lead Sifter marketplace — keeping their Sifter Safe stocked, working leads promptly, and competing fairly and effectively.
We don’t measure success by how many messages we send.
We measure it by:
- Active agencies with healthy Sifter Safes
- Strong lead-to-conversation and conversation-to-sale performance
- Consistent, compliant marketplace behavior
Core Mission
Keep agencies engaged, informed, and operating inside the system — not drifting outside of it.
That means:
- Agencies understand how sifting, exclusivity, and competition actually work
- Safes stay filled with fresh, usable leads
- Performance trends are visible and acted on
- Standards are followed without constant enforcement
What Agency Engagement Is (and Is Not)
It Is
- A marketplace operator
- A performance coach
- A standards enforcer
- A bridge between agencies, product, and compliance
It Is Not
- Reactive support
- A sales quota role
- A discount or exception desk
- A “check-in” function without outcomes
Responsibilities
Day-to-Day Responsibilities
Marketplace Participation
- Monitor which agencies are active, idle, or over-sifting
- Re-engage agencies whose Safes are underutilized or empty
- Guide agencies on competition and availability settings to keep flow balanced
Performance & Conversion
- Track lead flow, contact timing, and conversion trends
- Help agencies adjust outreach cadence, scripts, and prioritization
- Identify patterns that signal quality, fit, or process breakdowns
Standards & Compliance
- Reinforce chain-of-consent and global DNC rules
- Flag and correct behavior that threatens marketplace fairness
- Maintain clean audit trails tied to contact events
Onboarding & Enablement
- Ensure new agencies can explain:
- How the Safe works
- How sifting affects availability
- How exclusivity and DNC are enforced
- Validate that agencies can operate independently inside 60–90 days
Feedback Loop
- Surface systemic friction from agencies
- Translate engagement and performance data into product and policy improvements
How We Measure Success
- Active agency rate
- Average Safe level and freshness
- Lead utilization rate
- Contact-to-conversation conversion
- Conversation-to-sale trends
- Reduction in fairness or compliance incidents
Qualifications
Skills That Matter Here
- Comfortable with performance dashboards and trend analysis
- Confident setting boundaries and enforcing standards
- Strong communicator with operators and sales leaders
- Pattern recognition across multiple agencies
- Calm under conflict and ambiguity
Hiring organization
Lead Sifter
Employment Type
Full-time, Part-time
Job Location
Remote work from: Michigan
Date posted
January 30, 2026
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